You want to go where everybody knows your name

You want to go where everybody knows your name

Sometimes you want to go where everybody knows your name. It’s not just a lyric from the television show, “Cheers,” it’s a sound starting place for creating trust as you build a high-performing team. Dale Carnegie once said, “A person’s name is to him or her the...

Control is never perfect and it is never free

Our need to control things reflects our need for certainty. It has notable downsides like added workload, reduced capacity, less trusting relationships, and solving problems when others only wish to be heard. When we control, we adopt other peoples’ monkeys. We decide...