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Invigorating Customer Service

by David Porter | May 30, 2017 | Communication, Customer Service, Organizational Learning, Process Improvement

Last week, I spent nearly an hour at a title company related to a real estate transaction. The lobby was nice enough — Keurig machine, water, and snacks for the waiting clients. Just after I arrived for an 11:00 closing, a realtor, and her well-dressed client walked...

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