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Process Improvement

Two Exercises to Increase Leadership Effectiveness

Two Exercises to Increase Leadership Effectiveness

As you consider ways to increase leadership effectiveness, two exercises can help uncover and highlight your leadership style and values to share with your team. These practices are especially useful for leaders assuming new responsibilities or adding team members and serve to take personal leadership effectiveness to the next level.
David Porter Jul 14, 2017

Improving Organizational Memory

A diner arrives for breakfast in a five-star hotel restaurant. She has numerous severe food allergies and no meals off for good behavior. Every day takes vigilance and patience to stay healthy. For this celiac, a bite of wheat gluten begins a four-day cycle of body distress, pain, and brain
David Porter Jul 7, 2017

Invigorating Customer Service

Last week, I spent nearly an hour at a title company related to a real estate transaction. The lobby was nice enough — Keurig machine, water, and snacks for the waiting clients. Just after I arrived for an 11:00 closing, a realtor, and her well-dressed client walked in. At about
David Porter May 30, 2017

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