by David Porter | Jul 14, 2017 | Leadership, Leadership Development, Organizational Learning, Process Improvement, Work Culture
As you consider ways to increase leadership effectiveness, two exercises can help uncover and highlight your leadership style and values to share with your team. These practices are especially useful for leaders assuming new responsibilities or adding team members and...
by David Porter | Jul 7, 2017 | Communication, Leadership Development, Organizational Learning, Performance excellence, Process Improvement
A diner arrives for breakfast in a five-star hotel restaurant. She has numerous severe food allergies and no meals off for good behavior. Every day takes vigilance and patience to stay healthy. For this celiac, a bite of wheat gluten begins a four-day cycle of body...
by David Porter | May 30, 2017 | Communication, Customer Service, Organizational Learning, Process Improvement
Last week, I spent nearly an hour at a title company related to a real estate transaction. The lobby was nice enough — Keurig machine, water, and snacks for the waiting clients. Just after I arrived for an 11:00 closing, a realtor, and her well-dressed client walked...
