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David Porter Advisors

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Communication

Invigorating Customer Service

Last week, I spent nearly an hour at a title company related to a real estate transaction. The lobby was nice enough — Keurig machine, water, and snacks for the waiting clients. Just after I arrived for an 11:00 closing, a realtor, and her well-dressed client walked in. At about

Overcoming the Illusion of Communication

Most of us have experienced effective and ineffective communication in our businesses. We marvel, often in frustration, at the efficiency of the grapevine (perhaps now morphed into the Slack-vine). We wish to control our messages, but the informal network adds its meaning and velocity. We send out a message to

Everything's Made Up!

One of many profound lessons I’ve learned during my career is that everything’s made up. This is a powerful and liberating message for employees and leaders trying to improve an organization. Why? Because if something’s made up, then we are free to invent its replacement. Whenever I

Planting Seeds for Collaboration

A baby boomer business owner grew up in work environments that tacitly encouraged individuals to hold onto their knowledge for their reasons, the main one being job security. As this custom home builder grew his business, he wanted to try a different approach. While his learned behavior told him to

Undiscussable: Pressing Pause and Play

Have you ever been in a meeting where the topic was controversial, and everyone tiptoed around communicating the undiscussable elephant in the room? Did you think about saying something but held back? Did you speak in an indirect way hoping somebody would connect with what you wanted to say? Did